Refund & Cancellation Policy
Learn how cancellations, replacements, and refunds are handled at Ekarthya.
1. Strict Order Cancellation Policy
Once an order is placed, it immediately enters our production & crafting queue and cannot be freely cancelled. • Due to the custom, handcrafted nature of our floral arrangements and DIY kits, once an order is placed, cancellation is generally not permitted. • If an order is cancelled for any reason originating from the customer/end-user (e.g. change of mind, incorrect address, accidental order, or date change), a maximum refund of 50% of the total order value will be issued. The remaining 50% will be retained to cover non-recoverable material, floral preparation, and labor costs. • To request a cancellation, please email ekarthya8@gmail.com or call +91 870 015 3815 immediately with your order number. Once an order has been dispatched, no cancellation or refund requests will be accepted.
2. Damaged or Defective Items
We take extreme care in packaging preserved floral cloches, fresh arrangements, and craft kits. However, if your package arrives damaged or defective: • Report the damage within 24 hours of delivery by emailing ekarthya8@gmail.com. • Please attach a clear photo or unboxing video showing the shipping label and damaged item. • Upon verification, we will immediately dispatch a free replacement or initiate a full refund.
3. Return & Replacement Conditions
Due to the perishable nature of fresh flowers and custom handcrafted items: • Returns based solely on personal preference changes are not accepted. • Eligible replacements or refunds apply for damaged goods, wrong items received, or missing items in DIY craft kits. • Approved refunds will be processed back to your original payment method or bank account within 5-7 business days.
4. Non-Refundable Scenarios
Refunds or replacements will NOT be provided in the following cases: • Incorrect delivery address or unreachable phone number provided during checkout. • Recipient refusing to accept the delivery. • Damage caused after successful delivery due to improper handling or care.
5. Contact Support for Refunds
If you have any questions or require help with a return or refund, reach out to our dedicated support team at ekarthya8@gmail.com or +91 870 015 3815.